Taking your organization to the next level requires a culture shift, with everyone in the organization adopting a different way of thinking and working.  Fortunately, many healthcare organizations are on the journey to High Reliability, and you can learn from their successes (and failures).

Now in its sixth year, the High Reliability Healthcare Academy (HRHA) showcases the myriad ways High Reliability Organizing (HRO) looks in practice across the United States, with an emphasis on how unique populations and other contextual variables impact fidelity to the HRO framework. You will learn by doing, with each session interactive, giving you something to take back and practice.

This interactive virtual program will break down complex principles into more easily accessible concepts and practice through the demonstration and application of High Reliability Organizing (HRO) principles.

You will learn hands-on techniques to engage with your organization on the journey to becoming a highly reliable organization. 

Craig Clapper, PE, CRE, CMQ is one of the pre-eminent experts in High Reliability Organizing in the US. He will serve as the program facilitator, sharing his knowledge and experience with improving reliability across multiple industries. 

Mary Reich Cooper, MD, JD who led the rollout of high reliability training for more than 70,000 healthcare workers in Connecticut, will oversee the course. 

• Develop working knowledge of HRO principles and how they apply to healthcare. 
• Gain insight into how different organization have adopted (and adapted) HRO principles. 
• Discover how organizational size, geographic area, populations served, culture and leadership can impact the effectiveness of HRO implementations. 
• Build and bolster knowledge of how fundamental tools are used and design novel solutions that create, promote, and support 24-hour reliability for improved care, culture, and operations. 

Weekly sessions will feature industry leaders who will share their organizational journey to high reliability — how principles are applied in a variety of healthcare organizations, barriers to adoption, and practical application tools and techniques. Each short didactic session will be integrated into activities that are hands on and designed to reinforce your knowledge. 

$1,000 per person

Special discount for Jefferson employees and affiliates, contact us at [email protected] Registration fee includes: 

• Session content, materials and moderated interactions for six months following the program
• Access to our High Reliability Organizing video series
• A signed copy of Craig Clapper's book, Zero Harm. 

Teams or individuals (including clinical, operational, and administrative leaders) and stakeholders from healthcare organizations who are exploring how to implement High Reliability Organizing or want to learn how to take their investment in HRO to the next level. 

Participants develop strategies and skills that address real-world challenges using curated healthcare related topics and content, exercises, and simulations.

• Personalized: Our live online instructor-led sessions and a limited class size enable you to engage and build relationships with colleagues and faculty to become a part of a supportive learning community.
• Experiential: Interactive group discussions, exercises and simulations provide you with opportunities to fully unpack the concepts discussed and practice new skills.  
• Customized: Relevant healthcare topics and content align with your development and have direct application to self-reported challenges for immediate organizational impact.
• Community:  Participants will have access to the course material and a moderated discussion board for 6 months following the program. Upon successful completion of the 8-week program, participants will receive a Certificate of Completion through the Jefferson College of Population Health.
• Buy-in from your Boss: Contact us for information on how to get buy-in from your leadership.