High Reliability Healthcare Academy
January 8, 2025 - February 26, 2025
8 Online Sessions | Wednesdays 12-1 pm ET
A Leadership Development Program
Taking your organization to the next level requires a culture shift, with everyone in the organization adopting a different way of thinking and working. Fortunately, many healthcare organizations are on the journey to High Reliability, and you can learn from their successes (and failures).
Now in its sixth year, the High Reliability Healthcare Academy (HRHA) showcases the myriad ways High Reliability Organizing (HRO) looks in practice across the United States, with an emphasis on how unique populations and other contextual variables impact fidelity to the HRO framework. You will learn by doing, with each of the eight interactive, 100% online virtual sessions giving you something to take back and practice.
What You'll Learn
This interactive virtual program will break down complex principles into more easily accessible concepts and practice through the demonstration and application of High Reliability Organizing (HRO) principles.
You will learn hands-on techniques to engage with your organization on the journey to becoming a highly reliable organization.
Course Directors
Craig Clapper, PE, CRE, CMQ is one of the pre-eminent experts in High Reliability Organizing in the US. He will serve as the program facilitator, sharing his knowledge and experience with improving reliability across multiple industries.
Mary Reich Cooper, MD, JD, who led the rollout of high reliability training for more than 70,000 healthcare workers in Connecticut, will oversee the course.
Program Outcomes
- Develop working knowledge of HRO principles and how they apply to healthcare.
- Gain insight into how different organization have adopted (and adapted) HRO principles.
- Discover how organizational size, geographic area, populations served, culture and leadership can impact the effectiveness of HRO implementations.
- Build and bolster knowledge of how fundamental tools are used and design novel solutions that create, promote, and support 24-hour reliability for improved care, culture, and operations.
Schedule, Speakers & Session Information
Weekly sessions will feature industry leaders who will share their organizational journey to high reliability — how principles are applied in a variety of healthcare organizations, barriers to adoption, and practical application tools and techniques. Each short didactic session will be integrated into activities that are hands on and designed to reinforce your knowledge.
| Date | Session | Speakers | ||
| 1/8/25 | High Reliability Healthcare Framework |
Craig Clapper, PE, CRE, CME |
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| 1/15/25 | Leadership & Culture |
Tracey Boggs, MBA |
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| 1/22/25 | Preoccupation with Failure |
Stephen Jones, MD |
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| 1/29/25 | Commitment to Resilience |
Dan Hyman, MD, MMM |
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| 2/5/25 | Deference to Expertise | Byron Scott, MD, MBA Lecturer, Jefferson College of Population Health Chief Operating Officer, Direct Relief Board Director & Quality Advisor |
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| 2/12/25 | Reluctance to Simplify Interpretations | Patrice Tremoulet, PhD Director, Human Factors Engineering ECRI |
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| 2/19/25 | Sensitivity to Operations | April Taylor, MS, MHA, FACHE, CMQ/CLSSBB, CPHQ, CPPS Chief Operating Officer The Johns Hopkins Hospital |
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| 2/26/25 | Facilitating Change |
Rebeca Almanza, MBA, LPN, CPHQ
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Pricing
$1,000 per person
Special discounts are available for Jefferson employees and affiliates (contact us at [email protected] for more). Registration fee includes:
- Session content, materials and moderated interactions for six months following the program
- Access to our High Reliability Organizing video series
- A signed copy of Craig Clapper's book, Zero Harm
Who Should Attend
Teams or individuals (including clinical, operational, and administrative leaders) and stakeholders from healthcare organizations who are exploring how to implement High Reliability Organizing or want to learn how to take their investment in HRO to the next level.
Program Value
Participants develop strategies and skills that address real-world challenges using curated healthcare related topics and content, exercises, and simulations.
- Personalized: Our live online instructor-led sessions and a limited class size enable you to engage and build relationships with colleagues and faculty to become a part of a supportive learning community.
- Experiential: Interactive group discussions, exercises and simulations provide you with opportunities to fully unpack the concepts discussed and practice new skills.
- Customized: Relevant healthcare topics and content align with your development and have direct application to self-reported challenges for immediate organizational impact.
- Community: Participants will have access to the course material and a moderated discussion board for 6 months following the program. Upon successful completion of the 8-week program, participants will receive a Certificate of Completion through the Jefferson College of Population Health.
- Buy-in from your Boss: Contact us at [email protected] for information on how to get buy-in from your leadership.
The Jefferson Difference
- Sessions include case studies and real-world workplace examples
- Network with and learn from other participants facing similar challenges
- Come away with the skills and knowledge to help focus your organization’s quality and safety efforts
- Online access to coursework and materials, during and for 6 months after the program
Questions? Contact [email protected].