FAQs
Students
How can I see my account balance?
Log on to BannerWeb.
To view your account:
- Click “Student”
- Click “Student Account”
- Click “Make Payment/View Invoice”
You will be directed to TouchNet, our secure payment gateway provider, to view your balance, see your bill, or make a payment.
What methods of payment do you accept online?
We accept ACH electronic checks or credit/debit card payments via TouchNet, our secure payment gateway provider. Credit/debit cards accepted include: Visa, MasterCard, American Express, and Discover.
Is there a convenience fee for paying via credit/debit card?
Yes, there is a non-refundable PayPath Payment convenience fee of 2.83% (minimum of $3 per transaction), which will be applied when paying with a credit/debit card. The University will not receive any of these convenience fees, nor will such fees appear on your student account within Banner.
Is there a way to avoid paying the convenience fee?
Yes, the way to avoid the convenience fee is paying with electronic check via TouchNet, our secure payment gateway provider.
Why is Jefferson charging a convenience fee?
Credit/debit card processing is expensive for merchants. Instead of paying processing fees, the University opts to invest these dollars in our educational programs.
Where can I mail my payment?
You can mail your payment to:
Thomas Jefferson University
Student Accounts Office
1101 Market Street, 29th Floor
Philadelphia, PA 19107
Can I make a payment in person?
Yes, you can make a payment in person. The Student Accounts Office accepts checks, money orders, and cash at our offices during the following hours:
Center City Office
1101 Market Street, 29th Floor
Philadelphia, PA 19107
Office Hours: Monday–Friday, 9 a.m.–4 p.m.
East Falls Office
4201 Henry Avenue
Archer Hall
Philadelphia, PA 19144
Office Hours: Monday–Friday, 9 a.m.–5 p.m.
Where are you located and what are your business hours?
The Student Accounts Office is located at:
Center City Office
1101 Market Street, 29th Floor
Philadelphia, PA 19107
Office Hours: Monday–Friday, 9 a.m.–4 p.m.
East Falls Office
4201 Henry Avenue
Archer Hall
Philadelphia, PA 19144
Office Hours: Monday–Friday, 9 a.m.–5 p.m.
Can I make a payment via EFT (electronic funds transfer)?
Yes, you can make a payment via EFT. To obtain the EFT bank information, email [email protected] with your campus key, College name, and amount to be paid.
Can a payment be made on my behalf?
Yes, you can grant access to authorized users such as parents, guardians, or an employer, to make a payment on your behalf. Students and authorized users have their own separate login and password; also, students and authorized users are not able to view each other's bank account or credit card information. Authorized users have the ability to view bills, make payments, and receive email notifications when bills are available. You can specify as many authorized users as you wish.
How can a payment be made on my behalf?
Log on to BannerWeb.
To view your account:
- Click “Student”
- Click “Student Account”
- Click “Make Payment/View Invoice”
You will be directed to TouchNet, our secure payment gateway provider, to create or update your refund profile.
To authorize a user to make a payment on your behalf:
- Go to the TouchNet homepage
- Click “Authorized Users” under “My Profile Setup”
- Click “Add Authorized User”
There is a hold on my account; what should I do?
You should email [email protected] or [email protected] to inquire about the hold.
How do I sign up for an electronic refund?
Log on to BannerWeb.
To view your account:
- Click “Student”
- Click “Student Account”
- Click “Make Payment/View Invoice”
You will be directed to TouchNet, our secure payment gateway provider, to create or update your refund profile.
When will I receive my refund?
When a refund is due, you will be notified of your refund’s pending status via your Jefferson email address and it will be deposited into your specified bank account. Remember to update your TouchNet refund profile if you change banks or bank account information.
How do I sign my promissory note?
To sign your promissory note, contact the Student Accounts Office at 215-503-7669 for instructions.
How can I get a copy of my IRS Form 1098-T Tuition Statement?
Visit https://tra.maximus.com/.
Click on “First Time Students”
Enter your:
- Last 5 digits of your Social Security number
- First name
- Last name
Then click “Submit.”
You will then be asked to:
- Provide your email address
- Verify your email address
- Create user ID
Then click “Submit.”
You will then receive the following message:
“You have successfully created your account. You will be receiving an e-mail shortly with your temporary password and instructions on how to activate your account.”
Please remember to keep track of your user ID and do not share it with others.
I am having financial difficulty making my payment on my student bill; what should I do?
If you are having financial difficulties making your payment, email [email protected] or [email protected] to discuss your particular circumstance.
How do I increase declining funds on my ID Card?
East Falls faculty, staff, and students are able to load additional funds to their ID Cards at any point throughout the school year. These funds are loaded directly to your ID Card. Money loaded to your ID Card carries over semester to semester, year to year, until your tenure with the University is over.
How can I waive health insurance?
To waive your health insurance, please thoroughly read the instructions regarding Student Health Insurance to complete the form by the waiver deadline. If approved, your waiver will take up to two business days to reflect on your Banner account.
How do I get additional information about JeffConnect?
Visit the JeffConnect website to learn more.
How can I waive the JeffConnect fee?
Log on to BannerWeb.
- Select “Personal Information”
- Select “JeffConnect Enrollment”
- Click the “Unenrolled” button
- Click “Submit”
The screen will show confirmation of your opt-out status and the semester fee will be removed from your account.
Visit the JeffConnect website to learn more.
Alumni
Where do I mail my payment for my institutional loan(s)?
Mail payments to:
Thomas Jefferson University
PO Box 718
Wexford, PA 15090
Can I pay my institutional loan payment with a credit card?
Yes, you can make your institutional loan payment for a fee by visiting https://heartland.ecsi.net and log in.
How do I set up automatic recurring payment for my institutional loan(s)?
Visit https://heartland.ecsi.net and log in. You can then create your EasyPath profile and select “Make a Payment.”
Who can I call if I have a question about my institutional loan(s)?
Call Heartland ECSI Customer Service at 1-888-549-3274.
How do I apply for a deferment or cancellation for my institutional loan(s)?
Visit https://heartland.ecsi.net and log in.
There is a hold on my account and I need a transcript; what should I do?
Email [email protected] to inquire about the hold.
How can I get a copy of my IRS 1098-E Student Loan Interest Statement?
Visit https://heartland.ecsi.net and log in.
I need verification for my mortgage application; what should I do?
Call Heartland ECSI Customer Service at 1-888-549-3274.
I want to speak to someone about loan consolidation; what should I do?
Call Heartland ECSI Customer Service at 1-888-549-3274.
I want to pay off my institutional loan(s); how much do I owe?
Visit https://heartland.ecsi.net and log in or call Heartland ECSI Customer Service at 1-888-549-3274.
My contact information changed and I need to update it for my institutional loan(s); what should I do?
Visit https://heartland.ecsi.net and log in or call Heartland ECSI Customer Service at 1-888-549-3274.
I am having financial difficulty making my institutional loan payment(s); what should I do?
If you are having financial difficulties making your payment, call Heartland ECSI Customer Service at 1-888-549-3274 to discuss your particular circumstance.