Michelle Marshina, OTD, OTR/L
Dr. Michelle Marshina: Harnessing Coaching to Lead and Inspire
Over the summer, Dr. Michelle Marshina (she/her) and I caught up to discuss her recent promotion and the impact of the Coaching in Context certificate, which she completed in 2022, on her professional journey. Her insights into the applicability and versatility of coaching skills in leadership and the evolving healthcare landscape inspired this article. We recently spoke again to dive deeper into her experiences.
Dr. Marshina has been a part of the Jefferson community for 31 years. She began her career in 1993 as a Clinical Specialist at Magee Rehabilitation Hospital. For 22 years, she managed therapy programs for traumatic brain injury, stroke and general rehabilitation, overseeing a team of 40 interdisciplinary professionals across two gyms. Six months ago, she was promoted to Program Director of Stroke and Brain Injury Inpatient Programs. In this role, she facilitates the integration of Moss Rehabilitation and Magee Rehabilitation Hospital into the Jefferson Moss-Magee Rehabilitation Hospital. Dr. Marshina views her role as uniting the best practices from both institutions to enhance patient care and elevate excellence. Creating an open and collaborative environment has been central to her success.
“My greatest success in the last five months has been building relationships in my new role,” she says.
Dr. Marshina’s commitment to Jefferson extends beyond her career—it also includes her education. In 2013, while balancing her responsibilities as a therapy manager and a mother of three young children, she earned her Post-Professional Doctorate in Occupational Therapy (PP-OTD) from Jefferson. She fondly recalls the Advanced Evidence-Based Practice course as a highlight, equipping her with the skills to think critically and develop programs that have shaped her career. Reflecting on the experience, she noted how it “pushed her out of her comfort zone” and instilled valuable online learning skills.
“Professionally, if you are 'comfortable,' you might stagnate,” she says.
Dr. Marshina’s philosophy of lifelong learning has been pivotal in adapting to the ever-changing healthcare landscape. This was particularly true during the early days of the COVID-19 pandemic, a time marked by fear and uncertainty. As a therapy manager at Magee, she faced increasing complexities in inpatient rehabilitation while navigating shifting policies. Seeking new skills, she reconnected with Dr. MJ Mulcahey, her PP-OTD mentor, who recommended the Coaching in Context certificate at Jefferson.
As a member of the program’s inaugural cohort in Fall 2021, Dr. Marshina embraced a coaching mindset. She explains, “Coaching is not about 'cheering people on,' providing supervision, or offering training; it is about partnering with someone in a conversation to gain clarity and achieve meaningful goals.” Through the program, she honed communication skills, focusing on active listening and asking open-ended questions. These skills have proven invaluable in leadership scenarios such as interviews, investigations and problem-solving. They have also helped her create a safe environment for open dialogue, allowing her to genuinely understand others’ perspectives.
As a leader, Dr. Marshina believes, “task completion is important, but relationships come first.”
Her coaching training has been instrumental in her current role harmonizing Moss-Magee operations. While already a relational leader, the certificate program deepened her understanding of the applied science, theories, and models behind effective professional relationships. “People need to be seen, heard, and valued to help avoid burnout,” she emphasized. This mindset drives her leadership approach, where she frequently asks herself: How can I be their partner? Who did I connect with today? Did I leave things better than when I started?
When asked what advice she has for the Jefferson community about coaching, Dr. Marshina candidly shared, “Applying coaching skills will feel uncomfortable at first because you are testing your boundaries. That discomfort is necessary for meaningful change. Coaching well is harder to learn than you might expect, but it’s been invaluable.”
Dr. Marshina’s belief in the transformative power of coaching remains unwavering. To her, it is more than a skill—it is a passion that energizes her leadership and professional growth.
~Marie-Christine Potvin, PhD OTR/L