April M. Taylor, MS, HA, FACHE, CMQ/OE, CLSSBB, CPHQ, CPPS
Lecturer
Contact
901 Walnut Street, 10th Floor
Philadelphia, PA 19130
April M. Taylor, MS, HA, FACHE, CMQ/OE, CLSSBB, CPHQ, CPPS
Lecturer
Education
MS, Applied Statistics, West Chester University
MHA, Health Policy & Management, University of PIttsburgh
BS, Exercise Science, George Washington University
Publications
- Resident Communication With Patients and Families Preferring Languages Other Than English
- A Framework for Quality Assurance of Pediatric Revisits to the Emergency Department
- A Resident-driven Initiative to Increase Bedside Teaching on Interdisciplinary Rounds
- Enhancing Residents' Warmth in Greeting Caregivers: An Inpatient Intervention to Improve Family-Centered Communication
- Statistics in quality improvement: Measurement and statistical process control
Certifications
Fellow of the American College of Health Executives (ACHE)
Certified Professional in Healthcare Quality (CPHQ)
Certified Professional in Patient Safety (CPPS)
Certified Manager Quality & Organizational Excellence (CMQ/OE)
Certified Lean Six Sigma Black Belt (CLSSBB)
Teaching
Introduction to Healthcare Quality & Safety
The Business Case for Quality
RESEARCH & PRACTICE INTERESTS
Quality Improvement
Patient Safety
Implementation Science
Operational Excellence
Lean Six Sigma
Biography
April M. Taylor is the vice president and chief operating officer for The Johns Hopkins Hospital, a 1,100-bed academic medical center. In her role, Taylor works closely with physician and administrative leaders across the hospital to drive operational excellence, helping to ensure that care is safe, of the highest quality, and accessible to patients.
Taylor joined Hopkins as vice president of quality in November 2020 from the Children’s Hospital of Philadelphia, where she spent 14 years in positions of increasing responsibility, including as senior director of performance improvement and project management and director of quality and patient safety. She was also director of strategic operations for the Center for Healthcare Improvement and Patient Safety at the University of Pennsylvania’s Perelman School of Medicine. Prior to that role, Taylor worked in quality for Catholic Health East, now Trinity Health.
A trained statistician with extensive experience applying performance excellence strategies, Taylor has distinguished herself as a leader through various professional roles, including chair of the National Association for Healthcare Quality’s Healthcare Quality Certification Commission and lead examiner for the Mid-Atlantic Alliance for Performance Excellence. She also serves on the board of directors for Humanim, a Maryland nonprofit human service organization.