Andrew Kopolow, MPA, MSW, CPHQ, PMP, CLSSMBB, FNAHQ

Kopolow A, Almanza RM, & Saewert K J. Health care quality and safety. In E. E. Friberg & K J. Saewert (Eds.), Conceptual foundations: The bridge to professional nursing practice (8th ed., pp. 282-293). St. Louis: Elsevier, 2023.

Certified Professional in Healthcare Quality (CPHQ)
Certified Project Managment Professional (PMP)
Certified Lean Six Sigma Master Black Belt (CLSSMBB)

Mr. Kopolow draws on 20 years of experience in healthcare with roles ranging from direct practice behavioral health clinician to Director of Quality Management. He is a nationally recognized subject matter expert in healthcare quality and change management. In his current role as the Associate Director of Business Process, Mr. Kopolow is part of the Operational Excellence team within Optum's Behavioral Health Solutions division, where he leads large-scale, nationwide improvement initiatives. 

Evidence of Mr. Kopolow’s passion for advancing the Healthcare Quality profession can be seen through ongoing volunteer service at both national and local healthcare quality organizations. Examples include helping to overhaul the National Association for Healthcare Quality (NAHQ) Code of Ethics for the Healthcare Quality Profession, contributing to the expansion of the NAHQ Healthcare Quality Competencies Framework, and participating in the Commission on Accreditation of Healthcare Management Education (CAHME) Blue Ribbon Panel to establish Graduate Healthcare Quality Certification Program Standards. Mr. Kopolow helped organize a network of local Healthcare Quality Associations across the United States (known as the Healthcare Quality Collective) in support of continuing healthcare quality education. He was inducted as a NAHQ Fellow in 2021.

Mr. Kopolow served as the  first Competencies Commission Chair of the National Association for Healthcare Quality's Board of Directors (2016-2017), and as  President of the Association for Healthcare Quality of Arizona (2020-2021).